# Assistant Store Manager

**Company:** Lucy and Yak
**Department:** Retail
**Role:** Assistant Store Manager
**Location:** Brighton Store (Ship Street)
**Salary:** £27,000 - £29,500/year
**Employment type:** Full-time

We are looking for an amazing Assistant Manager to support the Brighton Ship Street Manager & team!  
  
As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community. You are an expert in customer service & shop standards . Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs.

**_What you'll be doing..._**

**Customer-Centric Approach**

- Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics.

- Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences.

**Team Development, Coaching & Training**

- Lead by example, promoting a positive and dynamic work environment.

- Motivate and inspire team members to achieve individual and collective goals.

- Provide instant feedback to team members, acting as a coach to enhance individual and team performance.

- Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible.

**Sales**

- Partner with the Store Manager to meet sales targets and KPIs.

- Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience.

**Operational Support**

- Oversee daily store operations, including opening and closing procedures.

- Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere.

- Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals.

- Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.

**Stock Management**

- Assist with effective stock management to optimise inventory levels.

- Contribute to minimising stock discrepancies and ensuring product availability.

- Arrange & plan stock takes and recalls with your Store Manager

**Community Engagement**

- Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere.

- Build an engaged community by connecting with customers both in-store and through social media.

**What are we looking for?**

- A people person: You thrive on building connections and making customers feel at home.

- Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!

- Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.

- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.

- Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm

- Previous customer facing supervisory/team management experience is essential

- 2yrs of customer facing experience is essential

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proven ability to drive sales and achieve targets

- Good understanding of social media platforms (Instagram, Facebook, TikTok, etc)

- Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet

**The fine print**

- Salary based on experience

- Full time - 37.5hr per week

- Based in Brighton

Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.

_Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process._

_This position is no longer accepting applications._